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LVCC Interview with MC IT – Technology Managed

By: Jennifer Glose (The Greater Lehigh Valley Chamber of Commerce)

When Bethlehem native Chris Morganelli was growing up, he had the mindset of a builder and the creativity of an architect and was always intrigued with understanding how things worked. That thought pattern would cultivate into a passion for the innovative, ever-changing world of technology, paving a career path for Morganelli that began with a computer science education at DeSales University.


Morganelli knew that his vision of opening and managing an IT (Information Technology) firm, which would offer managed IT services, meant for a long journey, if taken alone.

Enter friend and New Jersey native Alai Caetano.


In 2014, Morganelli joined forces with Caetano, whose computer programming and IT experience spans 20 years, including leading large departments of IT at AIG and Tiffany & Co., as well as on Wall Street where he maintained and managed IT for trading companies.

Today MC IT has five engineers and provides local Help Desk to more than 1,200+ users in the Greater Lehigh Valley region, as well as in New Jersey and Florida. Morganelli is the company’s Director of Operations, while Caetano serves as Director of Technology.

“Growth has been really exciting,” Morganelli said.


KNOWLEDGE BASE. RESPONSE TIME. LOCALLY SOURCED.


The sweet spot for MC IT’s managed services, according to Morganelli, are companies with 50-100 employees, but the firm services companies with as little as five employees and as many as 400.


“We will support any size business that values technology,” Morganelli said.


When asked why organizations should choose MC IT, Morganelli was quick to reply.

“Our knowledge base and response time.”


According to Morganelli, the IT firm has invested greatly in its technology and infrastructure, from cutting edge industry monitoring and management tools, to on-site and cloud-based data centers that span across the U.S. Not to mention the redundancy for peace of mind.

Also, the five engineers on staff are all local to the Lehigh Valley, keeping a rapid response time.


“We don’t outsource our Help Desk unlike other MPS's,” Morganelli said. “We are very proud of that.”


Other vital solutions offered by MC IT are disaster recovery, managed security, and user training and education.


MC IT provides out-sourced Help Desk and IT services to a few of the largest organizations in the Lehigh Valley.


 
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