HELP DESK TECHNICIAN
We are looking for a responsible Help Desk Technician to help support our team in a timely and professional manner. You will provide high-quality technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner.
The Help Desk Technician’s main duties include analyzing and troubleshooting computer support problems as well as apply your knowledge of software, hardware products and services to resolves problems for users. To be successful in this role, you should be proactive, meet deadlines and communicate very effectively. Our ideal candidate also has previous experience as a help desk / support technician and is familiar with troubleshooting and solving help desk tickets.
Analyze & troubleshoot computer support problems as well as apply knowledge of software and hardware products and services to resolve problems of users.
Perform tasks of providing timely and accurate technical help desk support to users, employees, clients, etc.
Handle the responsibility of answering and responding to support emails, telephone calls and voicemails.
Work with software developers, lead engineers and programming professionals to gather relevant information for reporting and record keeping purposes.
Create and maintain troubleshooting and support documentation.
Assist customer service, coordinator, and lead engineer in designing and developing utilities for improving support process.
Good knowledge of desktop and laptop support
Possess excellent general business knowledge to complete assigned tasks
Excellent written and verbal communication skills
Excellent customer service skills
Superior analytical, organizational and troubleshooting/ problem solving skills
Ability to confidently and competently complete tasks with deadlines