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HELP DESK TECHNICIAN

 

OVERVIEW

We are looking for a responsible Help Desk Technician to help support our team in a timely and professional manner. You will provide high-quality technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner.  


The Help Desk Technician’s main duties include analyzing and troubleshooting computer support problems as well as apply your knowledge of software, hardware products and services to resolves problems for users. To be successful in this role, you should be proactive, meet deadlines and communicate very effectively. Our ideal candidate also has previous experience as a help desk / support technician and is familiar with troubleshooting and solving help desk tickets.

 

RESPONSIBILITIES

  • Analyze & troubleshoot computer support problems as well as apply knowledge of software and hardware products and services to resolve problems of users. 

  • Perform tasks of providing timely and accurate technical help desk support to users, employees, clients, etc. 

  • Handle the responsibility of answering and responding to support emails, telephone calls and voicemails.  

  • Work with software developers, lead engineers and programming professionals to gather relevant information for reporting and record keeping purposes. 

  • Create and maintain troubleshooting and support documentation. 

  • Assist customer service, coordinator, and lead engineer in designing and developing utilities for improving support process.

 

REQUIREMENTS

  • Good knowledge of desktop and laptop support 

  • Possess excellent general business knowledge to complete assigned tasks 

  • Excellent written and verbal communication skills 

  • Excellent customer service skills 

  • Superior analytical, organizational and troubleshooting/ problem solving skills 

  • Ability to confidently and competently complete tasks with deadlines

 

Interested candidates who meet these qualifications after an initial meeting will be asked to demonstrate troubleshooting skills in a lab environment. Hourly rate/compensation will be determined by qualification skill-set.

COMPETITIVE COMPENSATION & COMPANY GROWTH OPPORTUNITIES AVAILABLE

*Must meet criminal background check requirements.

 
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APPLY TODAY

No phone calls. Email our team below.

Email Resume To:

Info@MCLVIT.com

Subject:

MC IT - Help Desk Tech Applicant