MC IT’s internal Help Desk provides organizations with the technical support needed to succeed in the modern world. Our team of Help Desk experts are here to answer your end user’s questions and provide guidance and support when you need it most with a full understanding of your business.
HELP DESK DELIVERABLES & ACTIVITIES
We provide everything you need to keep you running smoothly:
We offer immediate phone and email support, reacting promptly to your requests. When needed, we will send a technician on-site.
We utilize a cutting edge industry RMM (Remote Monitoring & Management) system to assign, dispatch, and keep track of all calls and support tickets.
Our technicians are well-versed in every aspect of technology. Whatever the issue you’re having with your network, we can help.
We proactively keep an eye on your network to identify and remedy potential issues before they disrupt your business continuity.
HELP DESK BENEFITS
Organizations today require technical expertise to ensure that their IT infrastructure is operating at maximum efficiency. But for many organizations, having a full time IT person (or team) is not logistically feasible. The benefits of MC IT’s Help Desk are expansive: