©2019 by Morganelli Caetano IT, LLC dba MC IT

HELP DESK

One Email or Phone Call Away

 

MC IT’s internal Help Desk provides organizations with the technical support needed to succeed in the modern world. Our team of Help Desk experts are here to answer your end user’s questions and provide guidance and support when you need it most with a full understanding of your business.

 

HELP DESK DELIVERABLES & ACTIVITIES

We provide everything you need to keep you running smoothly:

 

FAST RESPONSE

We offer immediate phone and email support, reacting promptly to your requests. When needed, we will send a technician on-site.

FIVE-STAR SUPPORT

We utilize a cutting edge industry RMM (Remote Monitoring & Management) system to assign, dispatch, and keep track of all calls and support tickets.

TRAINED PROFESSIONALS

Our technicians are well-versed in every aspect of technology. Whatever the issue you’re having with your network, we can help.

24/7 MONITORING

We proactively keep an eye on your network to identify and remedy potential issues before they disrupt your business continuity.

 

HELP DESK BENEFITS

Organizations today require technical expertise to ensure that their IT infrastructure is operating at maximum efficiency. But for many organizations, having a full time IT person (or team) is not logistically feasible. The benefits of MC IT’s Help Desk are expansive:

RESOLVE YOUR IT ISSUES QUICKLY AND EFFICIENTLY

ENHANCE YOUR END-USER EXPERIENCE

IN-DEPTH ANALYSIS OF THE ISSUES EXPERIENCED TO AVOID FUTURE INCIDENTS

INCREASE THE EFFICIENCY OF YOUR IT INFRASTRUCTURE

IMPROVE PRODUCTIVITY BY SAVING TIME AND COSTS ON IT-RELATED TASKS AND ISSUES

 
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CONTACT US

Complimentary Consultations Available